If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:
- Contact us within 14 days of receiving your order.
- The item must be unused and in its original condition and packaging.
- Return shipping costs are the buyer's responsibility.
- Your refund is processed after we receive and inspect the item.
Cancellations
Orders can be cancelled within 2 days of purchase.
Damaged or incorrect items
If your piece arrives damaged or is not what you ordered, contact us within 14 days with photos and we will make it right.
How to start a return
Email dualora2@gmail.com with your order number and the reason for your return.